Refund policy

All Sales Final — No Refunds or Returns

Due to the mystery nature of our products, all sales at Serenity Scoops & Treasures are final. We do not accept returns or offer refunds once an order has been placed.

By purchasing from us, you acknowledge and agree that the contents of your mystery scoop or treasure bundle are a surprise — specific items, brands, or values cannot be guaranteed or exchanged.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 48 hours of delivery at [your email address] with a photo of the damaged item and your order number. We will review each case individually and, at our discretion, may offer a replacement or store credit.

Lost or Missing Packages If your package is marked as delivered but you haven't received it, please contact us within 7 days and we will work with the carrier to investigate.

Questions? Reach out to us at serenityscoopsest26@gmail.com — we're happy to help.